Frequently asked questions

Client Portal

 
What is Client Portal?

Client Portal is a tool for secure management of translation projects. With it, you can upload your files directly to our servers, avoiding the risks involved in using the traditional email service. The Portal accepts files of up to 4 GB in all formats. The tool can also be used to request a quote, approve the proposed translation cost, track progress, and collect the finished translation. For your convenience, we have prepared a Client Portal knowledge base and a short instructional video. To learn more about Client Portal, contact us at: kontekst@kontekst.pl.


 
How can I access Client Portal?

In order to access Client Portal, contact our Customer Service Department by email to: kontekst@kontekst.pl. You will receive a return email with an activation link which, for security reasons, is valid for 2 hours. During this time, you need to go to the login page and set up your individual password. For subsequent logins, you can use the following address: xtrf.kontekst.pl/customers.


 
Who can see the files I send to your office?

KONTEKST ensures confidentiality of service. All our employees and vendors have signed a confidentiality statement. All KONTEKST clients may also sign an NDA with a wording adapted specifically to the translation industry. This way only authorized staff members will have access to the files. The security of our clients’ files is also supported by one of our electronic solutions, namely Client Portal. The Portal can be used to upload files directly to our servers, and each user has an individual login and password. To learn more about Client Portal, click HERE.


 
Why can’t I see the finished translation on Client Portal?

Based on our experience in handling projects ordered through Client Portal, there are two possible answers. First, it is possible that after logging in to the Portal, you go to the Projects tab, but then select Current Projects instead of Past Projects. Current Projects are the projects that are still pending: the quote has been approved and the work is in progress. Past Projects is where you can access your finished translations. Another possibility is that after correctly navigating to the Past Projects section, you look for the finished translation in Resource Files instead of just Files. Resource Files may include reference materials you might have sent. You can download the finished translation by selecting the correct project ID number and going to the Deliverables section.


Translations – general

 
What is included in the translation price?

For each translation project, KONTEKST selects a specialist with the appropriate competences and education. What is more, each standard quote you get from KONTEKST includes not only the translation service, but also a revision carried out by a linguist other than the translator. Our extensive in-house Quality Assurance Department thoroughly proofreads all projects before they are delivered to you. KONTEKST has also implemented a Quality Management System in compliance with the industry standard ISO 17100. In short, a standard quote includes the cost of work of a number of experts who make every effort to ensure the highest quality of our services.


 
The text for translation will only be available on Saturday – do you work at the weekend?

Our office is normally open from Monday to Friday. However, we can arrange to work at the weekend at our client’s request. It is important that you notify us of such a need by 3 p.m. on Friday at the latest.


 
What is a translation certificate and why would I need one?

A translation certificate is a document which confirms that the target text is a true and accurate rendition of the source text. Submission of such a document may be required under certain procedures implemented by our clients, especially CROs. We encourage our clients to use electronic translation certificates in order to streamline the document flow and speed up the process of obtaining the certificates. This solution is especially convenient when you work remotely.


 
How quickly can you deliver the finished translation?

The delivery time depends on: • the subject of the materials provided, • complexity of the text, • type of service, • specialization, • file format, • subject area, • volume. Taking all these factors into account, our Project Manager estimates the time frame necessary for the translation and prepares a quote for three different translation modes. This allows you to choose one of three suggested deadlines for project completion at a price that reflects the pace of work.


Certified translations

 
Can I order a certified translation from one foreign language to another?

Sworn translators listed in the register of the Polish Ministry of Justice may only provide translations to or from the Polish language. This means that a sworn translation from a foreign language into a foreign language is possible, but it will require two translations: first into Polish, and then from Polish into the target foreign language. To learn more about certified (sworn) translations, read HERE.


 
What is a translation certified by means of a qualified electronic signature?

A translation certified by means of a qualified electronic signature is a translation certified by a sworn translator which is signed with the translator’s unique code rather than delivered as a printout bearing a seal issued by the Polish State Mint. The encrypted digital code is created and applied to the document using secure technologies. A translation certified by means of a qualified electronic signature is as legally binding as a conventional certified (sworn) translation prepared in paper form. Importantly, a translation certified by means of a qualified electronic signature remains legally binding only in digital form and should not be printed out! The validity of such translations is regulated by law, and public agencies in Poland are required to accept such documents.


 
Does a translation certified by means of a qualified electronic signature (commonly referred to as a “sworn translation”) remain binding once it is printed out?

Translations certified by means of a qualified electronic signature are not legally binding once they are printed out. This is because the qualified electronic signature is confirmed by a special qualified certificate that is a property of the file. In addition, a qualified electronic signature cannot be forged and has the same power as a handwritten signature as long as it remains in digital form.


 
Are all public agencies obliged to accept documents in such a form? Can they reject them on any grounds?

Public agencies in Poland, including courts, the Tax Office, or the National Court Register, accept translations certified by means of a qualified electronic signature. The documents may also be submitted to the electronic filing system ePUAP.



 
After I order a translation certified by means of a qualified electronic signature, can I also request a paper version?

Such a translation can also be issued in paper form on your request. Please contact us. Note: a printout of a translation certified by means of a qualified electronic signature is not legally binding.


Interpreting

 
Can I order a certified translation from one foreign language to another?

Sworn translators listed in the register of the Polish Ministry of Justice may only provide translations to or from the Polish language. This means that a sworn translation from a foreign language into a foreign language is possible, but it will require two translations: first into Polish, and then from Polish into the target foreign language. To learn more about certified (sworn) translations, read HERE.


 
What is simultaneous interpreting?

Simultaneous interpreting is one of the many types of interpreting. This type is particularly demanding for interpreters because it requires maximum concentration and expert knowledge of both the language and the subject area for its accuracy. Simultaneous interpreting is normally performed by a team of two interpreters working in a soundproof booth. They interpret what is being said in real time without interrupting the speakers. Using specialized equipment, it is possible to distribute the interpretation to selected or large audiences, for example participants of an international conference. To order simultaneous interpreting or learn more about this service, please contact us by email at kontekst@kontekst.pl or by phone at+48 22 548 07 00.


 
What is consecutive interpreting?

Consecutive interpreting is a type of interpreting which relies on the speaker making frequent pauses to allow the interpreter to interpret their speech segment by segment. This type of interpreting, while also being very demanding, normally does not require the use of soundproof booths or a separate room for the team of interpreters. Consecutive interpreting is often needed during audits or business negotiations in multilingual environments.


 

Price quotes

 
What units are used for calculating translation prices?

There are 3 basic billing units that can be used for translations and interpreting. These are: • source word count – a recommended and globally recognized billing unit. Translation billing by the number of source words means that the quoted price remains unchanged regardless of the length of the target text, and the quote is fully transparent. • target page count – a billing unit mandatory for certified (sworn) translations; it is required by law. Some companies, too, expect translation quotes based on the number of target document pages, which can cause problems because in many language combinations the source and target texts simply differ in length. The length of the target text is difficult to predict, which may result in a difference between the estimated and final cost. • block – a billing unit used for interpreting services. This type of service requires the interpreter to be present at a specific location and to make preparations regarding the project-specific subject matter and technical aspects of the job. For this reason, interpreting services are billed by a four-hour block. Naturally, we can prepare multiple quote options and we approach each client and project on an individual basis. To learn more or request a quote for your translation document, contact us at kontekst@kontekst.pl.